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Terms And Conditions

About Us
Please read these terms and conditions carefully.

By accessing or using this website you agree to be legally bound by these terms and conditions.

This web site is owned and operated by Real Sports Ltd who have been trading online since 2003. Garden Climbing frames is managed by husband and wife team Paul and Marianne Smith, who share a passion for traditional games and outdoor play. Together they have built a wealth of knowledge and experience within the play market. They are always available to provide free unbiased advice to ensure you make the right choice every time.

Garden Climbing Frames is especially designed to promote active outdoor play amongst children of all ages and abilities.

Our Correspondence Address / (No stock is held at these premises)

Garden Climbing Frames
9 Shilldeane Drive
Oxfordshire
OX18 1BQ
Phone: 01993 844145

Email: play@gardenclimbingframes.co.uk

Company registration number: 06902580
VAT number: 975621883
Making A Purchase
Navigating our website and making a purchase could not be easier. Simply browse our selection of Climbing Frames and Garden Games until you have found the product('s) you wish to purchase. On a product page simply click "Add To Basket" and select the quantity required. You will notice that your shopping basket at the top right of your screen will update and will calculate your order total.

Delivery prices are calculated at a later stage in the checkout process subject to service and location.

Once you have finished shopping, simply click on view basket button to review your shopping list or checkout button, both at the right of your screen. You will be asked for your personal details including your billing and delivery address if different, phone number, email address and any special delivery instructions you may have. At this point you will be transferred to a secure server hosted by Seller Deck payment solutions.

By purchasing from this website, you are agreeing to our terms and conditions.

Prices

All prices are listed in £GBP and are inclusive of VAT.

We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be confirmed by us as part of the checkout procedure. We try to ensure prices displayed on our website are correct at all times.

Should a pricing error arise, we will inform you if a product's correct price is higher than that stated on your order and you may choose to either proceed with or cancel the order.

Accepted Payment

We accept card payments from all major credit and debit cards including Visa and Master Card. However we regret that American Express is not accepted.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Order Confirmation

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

Availability

All products depicted on this website (as may be varied from time to time) are available almost everywhere in mainland UK, and by special arrangement to the Channel Islands, Republic of Ireland, Isle of white, Isle of Man and the Scottish Islands.

All products are subject to availability. If the product you order is unavailable, we may provide to you with a substitute of an equivalent quality and price without notice. In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. Occasionally manufacturers will update their products, and we reserve the right to supply these even if pictures and descriptions may vary from the listing shown.

Modifications to website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these terms and conditions.

Please note that although we try to ensure that the content of our website is accurate, our website may contain typographical errors or other inaccuracies.

Nature of our website

Our website is a place for you to view and order outdoor play products online.

Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the products, using the payment methods displayed on our website. If you do not qualify you may not use our website.

Availability of our website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability.

You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an 'as is' basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

We accept no liability for any indirect, consequential loss, damage or special or punitive damages, or costs, or for any loss of data, profit, revenue, business contracts (whether direct or indirect) in each case, however caused, even if foreseeable and even if we have been advised of the possibility of such damages. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person or entity.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Liability

We promise that for any product you purchase from our website:

- We have the right to sell the product to you;
- The product will be of satisfactory quality.

We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.
Shipping And Handling
Please refer to our delivery page for more information.

Cancellations

You may cancel your order prior to despatch, but since we offer a fast delivery service, goods are often dispatched within hours of the order being placed. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be communicated.

Typically charges are original courier carriage or P&P costs, plus returns charges back to us. This return charge varies by item/weight and which courier or postal service is used.
Tax Charges
All prices for orders made from the UK are inclusive of standard rate VAT at 20%
Credit Card Security
When your order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention.
Guarantee
To ensure your peace of mind and satisfactionAction Climbing Frames include a ten year warranty against rot and insect infestation.

If you have a comment concern or complaint about a product you have purchased from us, please contact us via email at play@gardenclimbingframes.co.uk:
Reaching Us
If you would like to contact us to discuss an order for some pressure free advice, please email us via the contact us link at the top of the website or by calling us on 01993 844145.
Privacy Policy
Real Sports Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
At Garden Climbing Frames we want you to be entirely satisfied with your purchase. However should you wish to return your goods or cancel your order we do understand and ask you to read our returns policy below.

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days of delivery in an unused condition. The product must be with its original packaging with instructions and parts. Products must be returned in the same condition as they were delivered.

To return a product please begin by notifying us by email, making sure to quote your name, address and order reference number.

Refunds

Refunds will be processed within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

Care must be taken to ensure the returned products are packed well to avoid damage or loss of parts in transit. We will not accept responsibility for loss or damage in transit, therefore suggest that you request a proof of postage.

Fees and charges

For all returns except where the product is faulty you will be required to pay for and arrange for the goods to be returned to us. If you prefer we can arrange for the goods to be collected from you but the cost if this will be charged to you or deducted from your refund. We will only refund the cost of original postage where the item(s) is faulty and where goods are returned within 7 days, known as the consumer "cooling off" period.

Where the items have come from a third party, it must be first verified that the supplier will accept the return and make arrangements for the goods to be collected, before any agreements are made with you, the customer. Any costs associated with this are beyond our control and we must charge these costs back to you, the customer. We will communicate all additional charges to you prior to arrangements being made if they are applicable.

Climbing Frame Example: The cost of the delivery and collection is deducted from your refund, plus a restocking fee of 30% of your order value. In addition any damages/ loss will be also be deducted.

Small returns

If you have purchased an item small enough to post please return to us at the address below. Please note that all returns must first be agreed and that unorthoused returns will not be accepted.

To return any products to us the address is:

Garden Climbing Frames
9 Shilldeane Drive
Oxfordshire
OX18 1BQ

Faulty Items

If the product arrives damaged or faulty we can replace the item or affected parts or you may cancel the order and receive a refund if reported to us within 7 days. If the product becomes defective soon after 7 working days of delivery Garden Climbing Frames will replace or repair the product, unless the product has a manufacturing fault.

With all returns, evidence of the satisfactory condition or faults and/or damage may be requested via photographic evidence. All electronic files should be sent to us at play@gardenclimbingframes.co.uk . We will accept printed media also.

All advertised sizes and measurements are an approximation but Garden Climbing Frames endeavour to make sure that all are as accurate as possible. Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.